Cancel/ Change Order
To help every customer shop with confidence, CITYGIRLTOCOUNTRYGIRL LLC provides a short but important window to request changes or cancellations after placing an order. Because many of our items begin processing quickly, timing plays a crucial role in determining what adjustments can be made.
The table below summarizes the core rules of our modification and cancellation policy:
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel Entire Order | Within 4 hours of purchase | Email or Contact Form | Not guaranteed once processing begins |
| Change Product Details (size, color, design, quantity) | Within 4 hours of purchase | Email or Contact Form | Not available after processing begins |
| Change Shipping Address | Within 4 hours of purchase | Email or Contact Form | Must contact carrier directly once shipped |
| Cancel After 4 Hours | Not guaranteed | Email only | Order may be non-interruptible |
I. Adjustment Window for Order Changes
CITYGIRLTOCOUNTRYGIRL LLC offers a 4-hour grace period immediately following the completion of your order. During this time, you may request:
• Cancellation of the full order
• Corrections to product selections
• Updates to quantity or variant
• Adjustments to customer information
To request any of the above, customers must contact our support team through one of the following:
• Sending an email to support@citygirltocountrygirl.com
• Submitting a request through the Contact Us page
The timestamp of your email or form submission will be used as the official reference. Requests must be initiated before the 4-hour window closes.
II. When the 4-Hour Window Has Passed
Once the adjustment period expires, most orders will have already entered processing, packaging, or production. At this stage:
• The order cannot be canceled or modified.
• Changes to product variants (size, color, style) cannot be made.
• Requests to switch delivery methods are not available.
• The purchase becomes fully chargeable and non-adjustable.
If the item has already shipped by the time your request is reviewed, the shipment cannot be intercepted. Should you still wish to return the product after delivery, your request will fall under our standard return guidelines, including any associated fees.
III. Accuracy of Shipping Information
It is solely the customer’s responsibility to ensure that the shipping address entered at checkout is complete and correct. This includes verifying:
• House number and street name
• Apartment or suite number
• City, state, and ZIP code
• Recipient name and contact details
Incorrect or incomplete addresses can lead to delivery failure. If this occurs:
• CITYGIRLTOCOUNTRYGIRL LLC is not responsible for lost, delayed, or returned packages.
• No refunds will be issued for items lost due to an incorrect address submitted by the customer.
• If a package is returned to our facility, the customer must pay any reshipment fees to have the order sent again.
IV. Changing an Address After Shipment
Once an order receives a tracking number or is already in transit, CITYGIRLTOCOUNTRYGIRL LLC cannot modify the destination.
If you need to change the delivery route at this stage, you must contact the shipping carrier directly. Approval and fees are determined by the carrier’s policies, not ours.
V. Customer Support & Assistance
Our team is here to help with time-sensitive adjustments during our operating hours. For any questions or to submit your request within the valid timeframe, you may reach us at:
• Email: support@citygirltocountrygirl.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Placing an order confirms your understanding of and agreement with these terms. CITYGIRLTOCOUNTRYGIRL LLC appreciates your cooperation, which helps us maintain a fast, efficient, and reliable order fulfillment process.
