Shipping & Delivery

Thank you for choosing CityGirlToCountryGirl. We want every part of your experience with us to feel clear, organized, and easy to follow—especially when it comes to shipping. This guide breaks down our entire shipping process into simple A–B–C sections so you always know what’s happening with your order, why certain timeframes exist, and what you can expect from checkout to delivery.

A. Order Processing

  • All orders go through a standard 2–5 business day processing period. This time allows us to review the order details, verify payment information, and ensure that every product meets our quality standards before it is prepared for shipment.
  • Processing includes multiple steps such as product inspection, packaging preparation, label generation, and final verification. Each step is designed to prevent errors and ensure a smooth delivery experience.
  • Our operational week runs from Monday through Saturday, excluding Sundays and all U.S. federal holidays. Any order placed during non-business hours is handled in the order it was received on the next working day.
  • If you place your order after 7:00 PM EST, it automatically moves into the queue for the next business day’s processing cycle to maintain accuracy and careful handling.
  • Orders placed on Sundays or holidays will begin processing on the next available business day. This helps us maintain consistency and prevent rushed or incomplete packaging.

B. Additional Processing Time for Special Orders

  • Customized or personalized items—including custom text, names, artwork, or special prints—require extra care. These orders may need an additional 1–3 business days so our design and production teams can finalize the details, ensure accuracy, and produce your item with the quality you expect.
  • If your order includes a large quantity or wholesale request exceeding 50 units, processing may extend to 7–10 business days. This timeline depends on inventory availability, production capacity, and the complexity of the items.
  • Although we process orders in the order they are received, customized and bulk orders often require coordination between multiple departments, which is why additional time is necessary.
  • Same-day processing is only available for orders placed before 7:00 PM EST, and only if the order does not include customization or bulk quantities.

C. Shipping Carriers

  1. Once your order has been processed, we hand it off to one of our trusted carrier partners: USPS, UPS, FedEx, or for select destinations, DHL.
  2. Carrier selection is determined based on factors such as delivery address, package dimensions, weight, and the most reliable route available at the time of shipment.
  3. We prioritize secure handling and timely delivery, so we choose the carrier that offers the fastest and most stable service for your specific region.

D. Shipping Fee

  1. All domestic orders are charged a flat-rate shipping fee of $6.99 USD, regardless of the size, weight, or quantity of items in your order.
  2. This straightforward rate helps us maintain high-quality packaging materials, safe handling, and reliable delivery speeds.
  3. The goal of our pricing structure is fairness, transparency, and consistency, so you always know your shipping fee before checkout.

E. Delivery Time

  • After your order has been processed and shipped, typical U.S. delivery takes between 5–12 business days, depending on your location and carrier workload.
  • Customers in rural or remote regions may experience slightly longer transit times due to extended carrier routes or limited regional facilities.
  • Carrier delays may occur due to weather, local disruptions, operational issues, or national surges in package volume. While these delays are outside our control, we monitor them closely and do our best to keep you updated when possible.
  • During peak shopping periods—such as Black Friday, Cyber Monday, Christmas, and other nationwide sales events—both processing and delivery times may temporarily increase.

If your purchase is time-sensitive, especially for a holiday or special event, we strongly recommend placing your order 2–3 weeks in advance to ensure it arrives on time.

F. Shipping Restrictions

We strive to expand our shipping coverage, but at this time, we are unable to ship to:

  • Alaska
  • Hawaii
  • U.S. Territories such as Guam, Puerto Rico, and American Samoa
  • P.O. Boxes
  • APO/FPO/DPO military addresses

These restrictions are determined by carrier limitations and logistical constraints. As we grow, we plan to explore more flexible shipping options.

G. Tracking Your Order

  • Once your package is shipped, we will send a tracking number via email or SMS (depending on your notification preferences).
  • Tracking information usually becomes active within 24–48 hours after the carrier scans the package into their system.
  • If the tracking page shows "label created" for longer than usual, this may be due to carrier delays during high-volume periods. Once scanned, updates will appear in real time.
  • You can check your tracking link anytime to follow your package’s journey from our warehouse to your doorstep.

H. Holiday & Peak Season Notes

  • National holidays and major sales periods significantly increase courier workloads. Even expedited services may face delays due to seasonal congestion.
  • Weather conditions—especially winter storms—can slow down transit times across multiple carrier networks.
  • To avoid disappointment during holiday seasons, we recommend shopping early and planning ahead.

I. Customer Support

If you ever need help with your order, shipping details, or tracking information, our support team is always here to assist you.

  • Email: support@citygirltocountrygirl.com
  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
  • Website: citygirltocountrygirl.com

We are committed to providing friendly, efficient, and clear support whenever you need it.

J. Store Information

  • Company: CITYGIRLTOCOUNTRYGIRL LLC
  • Address: 302 Fairmont Ave, Trafford, PA 15085, United States
  • Email: support@citygirltocountrygirl.com
  • Website: citygirltocountrygirl.com

At CityGirlToCountryGirl, we believe shipping should be reliable, transparent, and stress-free. Thank you for trusting us to deliver your order with care, accuracy, and dedication every step of the way.