Refund Policy
At Citygirltocountrygirl LLC, we value your trust and aim to make every shopping experience enjoyable and worry-free. Our refund policy is designed to ensure transparency, fairness, and your complete satisfaction.
Refund Processing Timeline
| Stage | Description | Estimated Timeframe |
|---|---|---|
| Item Received | Our Quality Control team inspects the returned item to ensure it meets our return requirements. | Within 3–5 business days of arrival |
| Refund Approval | Once inspection is complete, you will receive an email notification confirming approval. | Same day the inspection is finished |
| Refund Initiation | Refund is processed back to your original payment method. | Within 14 business days after approval |
| Funds in Account | Timing depends on your bank or card issuer. | Varies by financial institution |
Refund Eligibility Requirements
| Requirement | Must Be Met? | Details |
|---|---|---|
| Item condition | Yes | Items must be unused, undamaged, and free from any signs of wear. |
| Original packaging | Yes | Original packaging, including tags, must be intact. |
| Proof of purchase | Yes | Order number or confirmation email is required. |
| Compliance with Return Policy | Yes | Item must satisfy all conditions outlined in our main Return Policy. |
Non-Refundable Situations
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Clearance or discounted items | Not eligible | Sale items are final and cannot be refunded. |
| Wrong size selected by customer | Not eligible | Please check our size guide carefully before ordering. |
| Incorrect customization/spelling provided by customer | Not eligible | Personalized items are strictly non-refundable. |
| Minor color differences due to screen displays | Not eligible | Slight color variations are normal and not eligible for refund. |
| Item shows signs of wear, alteration, or damage | Not eligible | Items returned in poor condition will be sent back if requested. |
Exchanges
| Reason | Eligible? | Details |
|---|---|---|
| Defective product received | Yes | Photos of the defect must be submitted to support for verification. |
| Damaged item on arrival | Yes | Replacement sent once damage is verified. |
| Size, color, or preference change | No | Exchanges are only allowed for defective or damaged items. |
| Replacement out of stock | Refund issued | A full refund will be processed to the original payment method. |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (default) | Refunds are securely processed through PayPal, even if the original payment was made via credit card or other providers. |
| Original payment source | Refunds are always routed back to the payment method used at checkout. |
| Proof of refund | Available upon request if your bank requires verification. |
If You Haven’t Received Your Refund
1. Check with your bank or card issuer, as processing times can vary.
2. Review the refund confirmation email sent by CITYGIRLTOCOUNTRYGIRL LLC.
3. Contact our support team for proof of refund initiation if the delay persists.
Contact Information
| Method | Details |
|---|---|
| support@citygirltocountrygirl.com | |
| Phone | +1 (757) 312-2235 |
| Address | 302 Fairmont Ave, Trafford, PA 15085, United States |
