Return Policy
At CITYGIRLTOCOUNTRYGIRL LLC, we want every purchase you make to bring joy and satisfaction. If something isn’t quite right, our return process is designed to be simple, fair, and transparent. Below is everything you need to know about returning your items.
Return Window
| Condition | Details |
|---|---|
| Return period | 30 days from the date the carrier marks your package as delivered |
| Return eligibility | Item must be postmarked within the 30-day window |
| After 30 days | Returns or refunds may no longer be accepted |
This 30-day window ensures you have enough time to check your order and confirm it meets your expectations.
Item Eligibility Requirements
| Requirement | Description |
|---|---|
| Condition | Items must be unused, unworn, unwashed, undamaged, and unaltered |
| Packaging | Original packaging must remain intact (boxes, bags, protective materials) |
| Tags & labels | Must remain attached exactly as received |
| Proof of purchase | Receipt, order confirmation email, or packing slip is required |
| If requirements are not met | Returns may be denied or eligible for a partial refund only |
Our Responsibility
If an issue occurs due to a mistake on our end, we take full responsibility.
| Scenario We Cover | Examples | Cost Responsibility |
|---|---|---|
| Manufacturing defects | Misprints, discoloration, stitching issues, fabric flaws, stains | CITYGIRLTOCOUNTRYGIRL LLC |
| Incorrect product | Wrong size, color, style, or graphic | CITYGIRLTOCOUNTRYGIRL LLC |
| Printing mistakes | Misaligned text, incorrect design, production errors | CITYGIRLTOCOUNTRYGIRL LLC |
To report an issue, email support@citygirltocountrygirl.com with your order number and clear photos of the problem. We’ll handle the rest.
Non-Returnable Situations
| Not Eligible for Return | Explanation |
|---|---|
| Incorrect custom details | Wrong size, color, or personalized text entered during checkout |
| Change of mind | Personal preference after receiving the product |
| Minor color variations | Slight differences between screen display and actual product |
Because many items are customized, we strongly encourage reviewing all details carefully before placing your order.
How to Start a Return
1. Email support@citygirltocountrygirl.com with your order number and a brief explanation of the issue.
2. Receive detailed return instructions and the correct return address from our support team.
3. Pack the item securely and ship it back using a trackable method.
4. Return shipping costs are the customer’s responsibility unless the issue was caused by us.
5. Original shipping fees are non-refundable.
After We Receive Your Return
| Process | Time Frame |
|---|---|
| Quality Control Review | 3–5 business days |
| Refund Method | Original payment method used at checkout |
| Bank/Payment processing time | 5–10 business days depending on your provider |
If you have any questions or need assistance at any step, our friendly support team is ready to help at support@citygirltocountrygirl.com.
Thank you for choosing CITYGIRLTOCOUNTRYGIRL LLC. Your confidence matters to us, and we are committed to making every part of your shopping experience—from checkout to returns—as smooth, fair, and reassuring as possible.
