Privacy Policy

1. At CITYGIRLTOCOUNTRYGIRL LLC, we take your privacy seriously and are committed to keeping your personal information safe every time you browse, shop, or interact with our website. This Privacy Policy explains in clear terms how your data is collected, used, stored, and protected whenever you visit our online store or place an order.

By continuing to use our website and services, you acknowledge and agree to the practices described in this policy. If you do not agree with any section of this Privacy Policy, please discontinue the use of our website.

This policy is designed to follow globally recognized data protection guidelines, including the GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other relevant privacy regulations.

2. Information We Collect
Whenever you engage with our website, we may collect various types of information depending on your actions, settings, and interactions.

Type of Information | Description
Personal Information | Your name, shipping address, billing address, email address, and phone number collected during checkout or account creation.
Payment Information | Card details or PayPal information, which are securely handled by third-party payment processors. We do not store full payment card numbers.
Order Information | Details about products purchased, order history, and communication records regarding your orders.
Technical Information | IP address, device details, browser type, operating system, cookies, and analytics data about how you browse our site.
Marketing Data | Your preferences regarding newsletters, promotions, and marketing messages.
Customer Support Data | Any messages, requests, or attachments you submit when seeking support.

We do not intentionally collect information from individuals under 16 years of age unless parental consent is verified.

3. How We Use Your Information
Your information allows us to operate our business effectively and offer a smooth, personalized shopping experience. Common uses include:

Purpose | Explanation
Order Fulfillment | Processing your purchase, arranging shipment, sending confirmations, and providing delivery updates.
Customer Support | Helping resolve inquiries, technical issues, or order-related concerns.
Account Management | Maintaining your account, remembering preferences, and improving user experience.
Marketing & Promotions | Sending newsletters or exclusive offers if you choose to receive them.
Fraud Prevention | Protecting both customers and the business from misuse or fraudulent activity.
Legal Compliance | Meeting accounting, taxation, and regulatory requirements.

We process personal data based on lawful grounds such as fulfilling a contract, meeting legal obligations, or pursuing legitimate business needs.

4. How Your Information Is Shared
We only share your data when necessary to operate our store or improve your service experience. Third parties only receive information relevant to the services they provide on our behalf.

We never sell or trade personal information for commercial gain.

5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to optimize performance, enable essential features, and personalize your browsing experience.

Types of cookies include:
• Essential cookies for cart, checkout, and account functionality
• Performance cookies to analyze website usage
• Functional cookies to remember your language, location, and preferences
• Advertising cookies for customized ads and campaign measurement

You may disable cookies in your browser settings; however, some features may not work properly without them.

6. Data Retention
We keep your information only as long as needed to provide the services you request or to comply with legal and financial requirements.
• Transaction and order-related information is typically retained for up to 7 years for accounting compliance.
• Data is securely deleted or anonymized once it is no longer required.

7. Data Protection and Security
CITYGIRLTOCOUNTRYGIRL LLC employs strict administrative, technical, and physical measures to safeguard your data. These protections include:
• SSL encryption during checkout and account login
• Firewalls and secure server environments
• Limited employee access based on job roles
• Regular security assessments and updates

While no digital system can be fully guaranteed secure, we continually work to identify and prevent unauthorized access or misuse.

8. Your Rights
Depending on your location and applicable privacy laws, you may have rights to your personal information, such as:

Right | Description
Access | Request a copy of the information we store about you.
Correction | Request updates or corrections to inaccurate data.
Deletion | Request the removal of your data where legally allowed.
Restriction | Ask us to limit how your information is used.
Data Portability | Request the transfer of your information to another service.
Marketing Opt-Out | Withdraw consent for marketing emails at any time.

To submit a privacy-related request, contact us at support@citygirltocountrygirl.com and include “Privacy Request” in the subject line. We typically respond within 30 days.

9. Email and Marketing Communications
If you sign up for emails, create an account, or place an order, you may receive marketing messages or updates from us. You can opt out at any time by:
• Clicking “Unsubscribe” in any promotional email
• Contacting support@citygirltocountrygirl.com directly

Transactional emails such as order confirmations and shipping notices will still be sent even if you opt out of marketing.

10. International Data Transfers
Some of our partners or servers may operate outside your home country. When data is transferred internationally, we ensure compliance with applicable protections such as Standard Contractual Clauses (SCCs) for EU/UK visitors to guarantee a lawful and safe data transfer process.

11. Third-Party Links
Our website may include links to external platforms such as Facebook, Instagram, Pinterest, or others. CITYGIRLTOCOUNTRYGIRL LLC is not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before sharing any personal information.

12. Children’s Privacy
We do not knowingly collect personal data from children under the age of 16. If we discover that information has been collected in violation of this rule, the data will be deleted promptly.

13. Legal Compliance and Disclosure
We may share personal information when required to comply with lawful requests such as subpoenas, court orders, government inquiries, or similar legal processes. We may also disclose information if necessary to enforce our policies or protect the rights and safety of our company, customers, or partners.

14. Changes to This Policy
CITYGIRLTOCOUNTRYGIRL LLC may update this Privacy Policy from time to time to reflect new regulations, improvements, or changes in our data processing practices. When updates occur, we will:
• Post the updated version on this page
• Adjust the “Effective Date” accordingly
• Notify users of material changes when required by law

We encourage you to check this page periodically to stay informed.

15. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

CITYGIRLTOCOUNTRYGIRL LLC
Email: support@citygirltocountrygirl.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Address: 302 Fairmont Ave, Trafford, PA 15085, United States

We take all privacy-related inquiries seriously and aim to respond promptly and respectfully.